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Warranties

Our fires and stoves are all supplied with manufacturers warranties, details of which are listed on this page. All warranties are subject to specific limitations and exclusions, full details of which can be found by following links to manufacturers' websites. In general, it is worth bearing the following points in mind:

  • • Warranties for wood burning and multi-fuel appliances specifically exclude ‘wear and tear’ parts such as glass, firebricks, grate parts, baffles, rope seals, dampers, log retainers and baffles.
  • • Warranties for gas appliances specifically exclude ‘wear and tear’ parts such as thermocouples, oxypilot, glass and ceramic fuel effects.
  • • The above lists are not exhaustive.
  • • Warranties are subject to the correct installation of the appliance by a HETAS or Gas Safe Registered engineer as appropriate.
  • • Warranties of longer than 1 year are normally subject to the appliance being serviced 12 months after installation, and annually thereafter.
  • • The burning of unauthorised fuels in a wood burning or multi-fuel appliance, such as bituminous coals, petro-cokes or other petroleum-based fuels, unseasoned logs, treated or painted timber, pallet wood or manufactured boards, will invalidate the product’s warranty.


Barbas Warranty

Barbas products come with a 10 year warranty for the body of the appliance.

Operating units like glass(cord), vermiculite, interior work and cast iron parts have guarantee till the first stoke.

For more details, visit the Barbas website.


Clearview Warranty

Clearview Stoves guarantee all permanently fixed parts of their appliances for a period of 3 years from the date of purchase.

Full terms of their guarantee can be found in the instruction manual supplied with each appliance.


Dovre Warranty

Dovre provide a 5 year warranty on their stove castings, and a 2 year warranty on gas and electric 'engines' used in fires and stoves.

The continuation of the warranty is dependant on your appliance being serviced by an appropriately qualified person 12 months after installation and annually thereafter.

For more details, visit the Dovre website.


Gazco Extended Warranty

Gazco products come with a standard 12 month warranty.

By buying your Gazco gas product from us, as a member of the Gazco Expert Retailer Network, you can apply for a free 5 Year Extended Warranty. Gazco electric products are valid for a free 2 Year Extended Warranty.

Gazco products bought from retailers outside the Expert Retailer Network are not eligible for the extended warranties.

Furthermore, it should be noted that, in the event of a warranty claim, this must be submitted initially to the Expert Retailer where you purchased the product.

For full details and terms of the Extended Warranties, visit the Gazco website.


Jetmaster Warranty

All Jetmaster fires and stoves are supplied with a 2 year guarantee against defects in materials and workmanship.

They also offer a 5 year guarantee on inset and freestanding stoves, and a 10 year guarantee on open convector fires, if the product is registered with them within one month of purchase.

Full terms of their guarantees can be found in the instruction manuals supplied with each appliance, which can be downloaded at the Jetmaster website.


Jotul Warranty

Jotul stoves are supplied with a standard 12 month warranty, which can be extended to 10 years by registering the product online with Jotul.

The product must be bought from an approved dealer (such as ourselves) to be valid for the 10 year extended warranty.

For full details and terms, visit the Jotul website.


Lotus Extended Warranty

Lotus products come with a standard 12 month warranty.

By buying your Lotus product from us, as a member of the Lotus Expert Retailer Network, you can apply for a free 5 Year Extended Warranty.

Lotus products bought from retailers outside the Expert Retailer Network are not eligible for the extended warranties.

Furthermore, it should be noted that, in the event of a warranty claim, this must be submitted initially to the Expert Retailer where you purchased the product.

For full details and terms of the Extended Warranties, visit the Lotus website.


Nordpeis Extended Warranty

Nordpeis products come with a standard 12 month warranty.

By buying your Nordpeis product from us, as a member of the Nordpeis Expert Retailer Network, you can apply for a free 5 Year Extended Warranty.

Nordpeis products bought from retailers outside the Expert Retailer Network are not eligible for the extended warranties.

Furthermore, it should be noted that, in the event of a warranty claim, this must be submitted initially to the Expert Retailer where you purchased the product.

For full details and terms of the Extended Warranties, visit the Nordpeis website.


Scan Warranty

Scan stoves are supplied with an extensive 5 year limited warranty against any defects with their products.

For more information, visit the Scan website.


Stovax Extended Warranty

Stovax products come with a standard 12 month warranty.

By buying your Stovax product from us, as a member of the Stovax Expert Retailer Network, you can apply for a free 5 Year Extended Warranty.

Stovax products bought from retailers outside the Expert Retailer Network are not eligible for the extended warranties.

Furthermore, it should be noted that, in the event of a warranty claim, this must be submitted initially to the Expert Retailer where you purchased the product.

For full details and terms of the Extended Warranties, visit the Stovax website.


Yeoman Extended Warranty

Yeoman products come with a standard 12 month warranty.

By buying your Yeoman solid fuel or gas product from us, as a member of the Yeoman Expert Retailer Network, you can apply for a free 5 Year Extended Warranty. Yeoman electric products are valid for a free 2 Year Extended Warranty.

Yeoman products bought from retailers outside the Expert Retailer Network are not eligible for the extended warranties.

Furthermore, it should be noted that, in the event of a warranty claim, this must be submitted initially to the Expert Retailer where you purchased the product.

For full details and terms of the Extended Warranties, visit the Yeoman website.