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Delivery & Collection

Delivery (Fires & Stoves)


For fires and stoves, we offer a free local delivery service in eastern England to the postcode areas highlighted on the map.

Our Delivery Area

DELIVERY POSTCODE COST
CB, CM, CO, IP, LU, MK, NN, NR, PE & SG FREE
Other mainland UK postcodes N/A

Why do we only deliver fires and stoves to our local region?

As a responsible HETAS Approved Retailer, we choose to limit deliveries to our local region to give our potential customers the opportunity to visit our Cambridge showroom to view products and discuss requirements. We believe this enables us to offer a level of pre-sale advice and after-sale support appropriate to technical heating products.

In the case of some manufacturers, buying an appliance from an official local dealer such as ourselves can be the only way to ensure full warranty support for your chosen product.

If you are outside our delivery area, you are welcome to order products for collection from our Cambridge showroom.

Fires, stoves and other heavy items over 25kg in weight are delivered by pallet courier with tail lift. Maximum 1,000kg per pallet. Multiple charges will be made if the total order exceeds 1,000kg.

The delivery will be made on a mutually agreed date. You will receive a phone call to book in the delivery. Delivery could be made at any time between 9am and 4pm on the agreed date.

The pallet courier is only obliged to deliver to kerbside, within 3 metres of the rear of the vehicle. Any further movement of the pallet is down to the discretion of the individual driver, which cannot be guaranteed. They will be not be able to move the pallet over uneven ground or gravel driveways.

Someone will need to be present when the delivery is made, to check and sign for the goods.

Postcode map by www.gbmaps.com.

 

Delivery (Accessories)


Accessories and small items up to total 25kg in weight will be priced as a parcel delivery. Parcels can be sent to all mainland UK postcode areas.

PARCEL WEIGHT COST
0-5 kg £15.00
5-10 kg £20.00
10-15 kg £25.00
15-20 kg £30.00
20-25 kg £40.00

 

Delivery (Bulk Fuel Orders)


Bulk fuel orders will be delivered by pallet courier with tail lift and can be sent to all mainland UK postcode areas. The delivery costs are calculated as follows:

DELIVERY POSTCODE LOGS HOTTIES
CA, LA, LL, EX, TQ, PL FREE £6.50
TR, SA, LD, SY, DG, TD, KA, ML, EH, G, FK, KY FREE £16.00
PA, PH, DD, AB, IV, KW, BT FREE £45.00
All other UK mainland postcodes FREE FREE

The delivery will be made on a mutually agreed date. You will receive a phone call to book in the delivery. Delivery could be made at any time between 9am and 4pm on the agreed date.

The pallet courier is only obliged to deliver to kerbside, within 3 metres of the rear of the vehicle. Any further movement of the pallet is down to the discretion of the individual driver, which cannot be guaranteed. They will be not be able to move the pallet over uneven ground or gravel driveways.

Someone will need to be present when the delivery is made, to check and sign for the goods.

 

Collection


Goods can be collected from our Cambridge premises between 9am and 4.30pm, Monday to Friday.

A Saturday morning collection service may also be available by prior arrangement only.

Please don't travel to collect until we have advised you that your order is complete and in stock.

Please double-check the dimensions and weight of the item you are collecting, bearing in mind that a packaged fire or stove is larger than the dimensions given in the brochure (as the product is usually palletised).  We strongly recommend that stoves are always transported standing upright on their pallet to avoid damage in transit.